Businesses can see an increase in efficiency and a decrease in long distance costs when implementing an IPBBX phone system. The term IPBBX stands for Internet Protocol Private Branch Exchange. This type of system can send voice or video messages and work in conjunction with a typical telephone system. By combining this system with Voice over Internet Protocol (VOIP), companies can save money on long distance calls because companies can use their intranet to make calls.
Most of the system is software-based, which means that additional options are relatively inexpensive to explore. Businesses can add VOIP features, conferencing features, and interactive voice recognition features for a lower price than a traditional phone system.
How is this system different from the traditional PBX?
With a traditional PBX system, the need for separate networks is necessary to transfer voice and data messages. Without the Internet protocol, these separate networks can be expensive and do not work as efficiently as Internet protocol exchange. Internet protocol-based sharing can converge all communication instead of having to use separate networks. This means that VOIP, Internet access, and traditional calls can be executed over a single line for each person. Businesses find this to be the main advantage of using an IPBBX system.
Benefits of Using an Internet Protocol Private Branch Exchange
The way the system works is one of the benefits of using it for your business. When a person makes a call from the computer or a telephone line, the telephone exchange establishes the connection. Inside the exchange are all the users and their SIP addresses. This allows the system to route an internal or external call through the VOIP system.
These systems are much easier to install and manage than traditional telephone systems. Since the system uses software, a company’s IT technician should be able to install and administer the program. With the old proprietary systems, companies often had to hire a technician familiar with the system, which cost the company more money.
Using this system also enables you to provide faster customer service by integrating your business IT applications into your phone system. When your business receives an incoming call, the recipient can immediately obtain information about the caller to better handle customer inquiries without the need to request or type information. And since the system is software-based, you can easily add more phone lines as your business grows. With the benefits of an IPBBX system that outweigh the benefits of traditional phone systems, it’s easy to see how you can improve business communications through change.